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If one or more of accessories are faulty within three months from their delivery date, please send us some photos or a video of the problem and we will arrange a refund or a replacement after confirming the nature of the issue.If the tablet arrives broken, please contact us within 3 days from its delivery date, and then follow the instructions shown in our 3 Days Product Guarantee.
If you send the product back to us for a free repair, we will ask you to pay an extra repair fee after inspecting and determining that there have been further damages caused by a third party.The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for tablets and their accessories.If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee of the defective component, except for motherboards and screens.We will send you a refund of the return shipping fees if their cost is below and will not cover them if their value is above .We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.* Brazil direct mail is temporarily closed (from 9th February to 19th February due to the Chinese New Year), it will be reopened later.
* European direct mail is temporarily closed (from 9th February to 23th February due to the Chinese New Year), it will be reopened later.We will then issue a 50% refund of the return shipping fees if they cost more than but less than .We will not cover these fees if their cost exceeds these values.If an accessory or component is missing, we will ask you to pay for it.If you are not satisfied with the tablet you received, please contact us within 3 days from its delivery date and send us some photos or a short video showing the product and why you dislike it.* Expedited shipping can not be used for PO Box addresses In addition, the transit time depends on where you're located and where your package comes from. Tablets are covered by a one-year warranty, while their accessories like cables and chargers are covered by a three-months one.