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After reviewing the issue, a Zoosk agent can use a virtual dialer to call the member without leaving the system.Using Support’s views, search tool, and reports, Zoosk can gauge the effectiveness of its support programs and plan for the future.
Now they handle up to twice as many.” After reviewing Support’s backlog report, Zoosk recently identified the need to extend its support to seven days per week.
Today, whenever a Zoosk member submits a support request via a web form, Support’s triggers go to work.
Triggers are defined business rules that run immediately after a ticket has been created or updated.
One custom widget integrates with Zoosk’s member database to let agents look at the member profile for each ticket.
“Thanks to Support’s integrations, our agents have all relevant member information at their fingertips and can send a knowledgeable, personalized response much more quickly,” Hallquist said.
That means agents will get to spend more time with an online support system they’ve grown to love.
“When we first checked out Zendesk and saw the marketing taglines such as ‘Love Your Helpdesk’, we thought it was a little hokey,” Hallquist admitted.Ever since the days of Homer, Greeks have long idealized their Mycenaean “ancestors” in epic poems and classic tragedies that glorify the exploits of Odysseus, King Agamemnon, and other heroes who went in and out of favor with the Greek gods. And the Mycenaeans themselves were closely related to the earlier Minoans, the study reveals, another great civilization that flourished on the island of Crete from 2600 B. “The spread of farming populations was the decisive moment when the major elements of the Greek population were already provided,” says archaeologist Colin Renfrew of the University of Cambridge in the United Kingdom, who was not involved in the work.Although these Mycenaeans were fictitious, scholars have debated whether today’s Greeks descend from the actual Mycenaeans, who created a famous civilization that dominated mainland Greece and the Aegean Sea from about 1600 B. The results also show it is possible to get ancient DNA from the hot, dry landscape of the eastern Mediterranean, Renfrew says. and who may have been the source of Caucasian ancestry in Mycenaeans and early Indo-European languages in the region.Zendesk Support provided the perfect blend of power and simplicity.“Our Zendesk Support implementation was the easiest implementation I’ve encountered in my career,” Hallquist said. We were able to use the tool’s CSS widgets to make our help page and tickets look and feel like part of Zoosk.” After fine-tuning the look and feel, Zoosk set up intelligent routing for incoming tickets.Zoosk has also integrated the Ifbyphone® Widget into its Support system, allowing agents to manage phone calls on the same platform as support tickets.